FREQUENTLY ASKED QUESTIONS

How long will my order take?

We try to fill our orders as promptly as possible and stocked items typically ship within 1-2 days of receipt of order. With standard Fed-X (Ground) Delivery, your order should arrive in 3-7 days. Out of stock items typically ship in 4-6 weeks. With White Glove (Freight) Delivery, in stock orders typically ship in 1–2 weeks. Out of stock items will take longer, but most typically ship in 6-10 weeks.

 

Can I cancel an order? 

We accept cancellations within 24 hours of purchase and item has not shipped.

 

Can I return merchandise I have ordered?

If you are not completely satisfied with the details and quality of our merchandise, we accept returns and exchanges on select items.  Please see our Returns & Exchanges section.

 

Can I return a gift?

We’re happy to issue a store credit for the value of the merchandise returned in the form of a Sparrow & Sage™ Gift Card.

 

How do you ship items? 

We use FedEx, and White Glove Delivery partners for larger freight items.

 

What if I live clear across the country?

We can deliver anywhere in the continental US.

 

Is my credit card information safe?

Yes. We take this part of our business very seriously, and follow best industry practices to make sure it is not lost, stolen, accessed, disclosed or destroyed. Your credit card information is highly encrypted using SSL technology and stored with AES-256 encryption. While no method of transmission over the internet is 100% secure, we take extra precautions above and beyond generally accepted industry standards. Please see our Privacy Policy for more information.